A lot has been written about new client segments and demographics in Wealth Management (e.g., most recently in Deloitte‘s global flagship study on wealth management). The overarching theme may perhaps best be summarized as a pressing need for greater inclusivity. For wealth management banks, understanding and responding to these changes is increasingly not just an opportunity, but a business necessity. This blog post explores three critical insights from a recent article on female wealth by Ana Trujillo Limón, particularly focusing on the inclusion of women in wealth management. I will then try to summarize what benefits these developments bring for wealth management banks.
Insight 1: The Imperative of Effective Sponsorship
The latest studies, including the article by Ana Trujillo Limón, reveal a stark underrepresentation of women in wealth management, with women constituting only about 23.7% of CFP® professionals despite making up over half of the U.S. population. This gap highlights a missed opportunity, not just in gender equality but in harnessing a broader talent pool and individual perspectives essential for innovative financial planning.
The importance of sponsorship over mentorship has been emphasized as a more impactful approach to support career advancement within the industry. Sponsorship involves influential advocates providing not just guidance but actively opening doors to new opportunities. Wealth management banks need to cultivate a culture where sponsorship thrives, recognizing that it’s not merely about career progression but ensuring diversity in thought and leadership that mirrors the increasingly diverse clientele they serve.
Insight 2: Reducing Attrition By Adressing Systemic Shortcomings
Another challenge that stubbornly persists in wealth management could be sexism in various forms, from overt discrimination to subtler dynamics like the stereotypical “finance bro” culture. These environments may not only deter talented professionals, but may even affect client relationships and trust. Wealth management banks should therefore take steps towards creating more inclusive and respectful work cultures.
This goes beyond policy to practice, where every employee is held accountable for promoting and maintaining a professional environment. Leadership needs to be particularly proactive, setting the tone and exemplar behaviors that align with the bank’s values and policies. Ensuring that all employees feel valued directly contributes to lower turnover rates and higher job satisfaction.
Insight 3: Building and Maintaining Inclusive Banking Cultures
As per research findings, over 90% of professionals agree that firm culture significantly influences their job satisfaction. For wealth management banks, this means establishing environments where diverse talents can thrive. This means encompassing all aspects of diversity (reflecting the global, multifaceted client base that wealth management banks increasingly serve).
Inclusion in this context means creating opportunities for all, to feel welcomed, valued, and able to contribute meaningfully. Strategies include structured support systems, transparent career progression paths, and continuous dialogue on firm culture to ensure it meets the evolving expectations of the workforce and clients alike.
3 Benefits For Wealth Management Banks
For many wealth management banks, the path forward involves a clear commitment to change at all levels of the organization. It’s about building a culture that not only attracts but also retains the best talent (regardless of background). By fostering an inclusive environment, wealth management banks can ensure they remain relevant and competitive in a rapidly evolving financial landscape. The insights provided by research underscore the benefits of this approach, highlighting how inclusivity in wealth management, first and foremost, can lead to better business outcomes.
1. Accelerate client acquisition and retention: Women already control an increasingly large portion of financial assets, estimated at USD 30 trillion in the USA by 2030, as McKinsey points out in a 2020 report:
Wealth management banks should adjust their strategies to cater effectively to this demographic by not only hiring and retaining female RMs, but also ensuring they are in leadership roles, reflecting the client base they serve.
2. Achieve competitive advantages and sustainable growth: The long-term sustainability of the wealth management industry depends on the its ability to adapt to societal changes. By actively creating inclusive cultures, wealth management banks can differentiate themselves in competitive markets, which may ultimately lead to greater client acquisition and retention.
3. Foster innovation and facilitate problem solving: Diverse teams have been shown to be more innovative and effective at problem-solving. For wealth management banks, this means an enhanced ability to devise creative and robust financial solutions that meet a wide and complex array of client needs.