Ein Blog der ZHAW Zürcher Hochschule für Angewandte Wissenschaften
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On the last day of our one-week study trip, we got the opportunity to visit the Estonian National Audit Office (NAO). In Estonian, it translates to “Riigikontroll” the name itself holds the word “control” which implies that the NAO acts as an oversight institution of the government and other public sector entities in Estonia. It […]
After delivering astonishing musical performances at the karaoke bar last night, we rose early to prepare ourselves for a tightly scheduled day in Tallinn. Our first stop led us to a non-government organization called “Mondo” in the Creative City part of Tallinn. Inside the bright yellow building filled with hand-crafted art pieces, Melis and Maria […]
After meeting at Vabaduse väljak, which translates to freedom square, we headed to the Strategic Managmeent Office of the City of Tallinn. There we met Mats and Triin who greeted us with warm coffee during a rainy morning. Matts is responsible for the implementation of strategy, whereas Triin is in charge of the implementation of […]
This morning we started the day with a meeting with Dr. Robert Krimmer, who is a distinguished expert for digital transformation and former Professor of e-Governance. The goal of this session was to bring us the topic of digitalization and digital transformation closer. We learned from this meeting that digital transformation is not the switch […]
Governments around the globe strive for creating value to their citizens. One avenue that is more than ever pursued in this regard is the digitalization of public services. Digital public service provision promises to enhance efficiency, accessibility, and user experience. Compared to other countries, Estonia has established itself as a frontrunner in this regard and […]