{"id":12339,"date":"2021-04-13T12:22:56","date_gmt":"2021-04-13T10:22:56","guid":{"rendered":"https:\/\/blog.zhaw.ch\/forschungssupport\/?p=12339"},"modified":"2021-04-13T12:22:56","modified_gmt":"2021-04-13T10:22:56","slug":"dizh-exchange-days-service-customization-optimizing-value-creation-and-captue-by-designing-the-customer-journey","status":"publish","type":"post","link":"https:\/\/blog.zhaw.ch\/forschungssupport\/dizh-exchange-days-service-customization-optimizing-value-creation-and-captue-by-designing-the-customer-journey\/","title":{"rendered":"DIZH Exchange Days: Service Customization: Optimizing Value Creation and Captue by Designing the Customer Journey"},"content":{"rendered":"<p><a href=\"https:\/\/blog.zhaw.ch\/forschungssupport\/files\/2020\/12\/Logo_DIZH.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-12099 alignleft\" src=\"https:\/\/blog.zhaw.ch\/forschungssupport\/files\/2020\/12\/Logo_DIZH-300x113.png\" alt=\"\" width=\"300\" height=\"113\" srcset=\"https:\/\/blog.zhaw.ch\/forschungssupport\/files\/2020\/12\/Logo_DIZH-300x113.png 300w, https:\/\/blog.zhaw.ch\/forschungssupport\/files\/2020\/12\/Logo_DIZH-1024x387.png 1024w, https:\/\/blog.zhaw.ch\/forschungssupport\/files\/2020\/12\/Logo_DIZH-768x290.png 768w, https:\/\/blog.zhaw.ch\/forschungssupport\/files\/2020\/12\/Logo_DIZH-676x255.png 676w, https:\/\/blog.zhaw.ch\/forschungssupport\/files\/2020\/12\/Logo_DIZH.png 1059w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>Join us during your lunch and discuss with Dr. J\u00fcrg Meierhofer about Service Customization: Optimizing Value Creation and Captue by Designing the Customer Journey. April 20 2021 \/ 12:00 \u2013 13:00.<\/p>\n<p><!--more-->The <a href=\"https:\/\/dizh.ch\/forschungscluster\/exchange-days\/\" target=\"_blank\" rel=\"noopener\">Exchange Days<\/a> enable members of the DIZH partner universities and interested parties to meet regularly, present and discuss research results.<\/p>\n<p>On each of the dates, a researcher presents his\/her current project to an interdisciplinary audience. You are cordially invited to learn about and exchange information on research projects on topics related to digital transformation during a joint lunch break.<\/p>\n<p>In the spring semester 2021, the events will take place virtually from 12:00 \u2013 13:00.<\/p>\n<p>Please register for the event link via\u00a0<strong><a href=\"mailto:sabine.dani@uzh.ch\">email<\/a><\/strong>.<\/p>\n<p><strong>Service Customization: Optimizing Value Creation and Captue by Designing the Customer Journey<\/strong><\/p>\n<p><a href=\"https:\/\/www.zhaw.ch\/en\/about-us\/person\/meeo\/\">Dr. J\u00fcrg Meierhofer<\/a><br \/>\nZHAW\u00a0School of Engineering \/\u00a0Business Engineering and Operations Management<\/p>\n<p>Service customization is a central issue in socio-technical service ecosystems, enabled and fueled by new data-driven approaches, and increasing both value creation for the customer, and value capture for the provider. In this presentation, we present a novel quantitative model for optimizing the design of the provider-customer interaction. Using approaches from multi-objective optimization, this model can be used to determine optimum levels of customization from both the customer and the provider perspective, and thus lead to improved service designs.<\/p>\n<div class=\"pt-sm\">Schlagw\u00f6rter: <a href=\"https:\/\/blog.zhaw.ch\/forschungssupport\/tag\/dizh\/\">DIZH<\/a>, <a href=\"https:\/\/blog.zhaw.ch\/forschungssupport\/tag\/dizh-fellowship\/\">DIZH Fellowship<\/a>, <a href=\"https:\/\/blog.zhaw.ch\/forschungssupport\/tag\/exchange-days\/\">Exchange Days<\/a><br><\/div>","protected":false},"excerpt":{"rendered":"<p>Join us during your lunch and discuss with Dr. J\u00fcrg Meierhofer about Service Customization: Optimizing Value Creation and Captue by Designing the Customer Journey. April 20 2021 \/ 12:00 \u2013 13:00. Schlagw\u00f6rter: DIZH, DIZH Fellowship, Exchange Days<\/p>\n","protected":false},"author":225,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[629,632,1,15,16],"tags":[2006,2008,2234],"features":[],"class_list":["post-12339","post","type-post","status-publish","format-standard","hentry","category-forschungsresultate","category-forschungsresultate-zhaw","category-uncategorized","category-veranstaltungen","category-veranstaltungen-extern","tag-dizh","tag-dizh-fellowship","tag-exchange-days"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>DIZH Exchange Days: Service Customization: Optimizing Value Creation and Captue by Designing the Customer Journey - Blog f\u00fcr Forschung und Entwicklung<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.zhaw.ch\/forschungssupport\/dizh-exchange-days-service-customization-optimizing-value-creation-and-captue-by-designing-the-customer-journey\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"DIZH Exchange Days: Service Customization: Optimizing Value Creation and Captue by Designing the Customer Journey\" \/>\n<meta property=\"og:description\" content=\"Join us during your lunch and discuss with Dr. J\u00fcrg Meierhofer about Service Customization: Optimizing Value Creation and Captue by Designing the Customer Journey. 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